Rental Conditions

SPECIAL RENTAL CONDITIONS

1. The applicable rate includes:

-VAT, Fees and Local Taxes.

-Unlimited mileage

-The coverage of the Mandatory Automobile Insurance and the Complementary Civil Liability Insurance for damages against third parties derived from the use and circulation of the vehicle and the damage caused to the vehicle of Ade Elevation SL WITH CIF b57654667 – REA MOBILITY SL with CIF: B 56668445 (hereinafter called Rea Mobility) except negligence.

AIRPORT SERVICE

– Free Airport Service. Pick up your vehicle directly on the fourth floor of the airport car park, without transfers or waiting times. – Guaranteed vehicle category: When the client makes their reservation, they must indicate the category of vehicle they wish to rent, so they will be provided with one of the models included in the requested and confirmed category. If the reserved vehicle is not available, the company guarantees the delivery of a similar or higher category vehicle without any change in the price.

-RETURN AT THE AIRPORT

-The user must park only in the public parking lot, where the vehicle was picked up upon delivery, leave the keys in the glove compartment without locking the vehicle with the keys and send a WhatsApp or SMS with the space number, our team will take care of it. to collect it in the shortest time. Do not leave the vehicle parked at the time of return in the departure parking lot at the airport or the express parking lot, otherwise you will be charged €50. Only in the public parking where the vehicle is delivered.

It should be said that the images of the vehicles that appear on our website are merely indicative and you cannot choose a vehicle by its color or model but by the category offered by Rea Mobility.

Renting is not allowed if you are under 21 years of age or with less than 2 years of experience on your driving license, also applicable to the second driver.

– It is formally prohibited to leave the rented vehicle/motorcycle from the island of Mallorca by sea transport. Penalty for taking the vehicle off the island: €950 plus repair and towing costs if necessary.

-You must present a valid driver’s license and identification document/passport to pick up the vehicle.

– We do not install child car seats for safety reasons, the user is in charge and responsible for fixing the seat in the rental car, the company is not responsible.

-FUEL POLICY

We do not charge for fuel, we deliver the vehicle with a certain amount of fuel and the renter must return it the same. If it is not possible to refuel and you return the vehicle with less fuel, you must notify the company staff before leaving the facilities and paying the corresponding amount.

THE RATE DOES NOT INCLUDE:

-The cost of renting a car seat for a child. (5.00 EUR per day with a maximum of 14 days, 70 EUR)

– Drop off and pick up at any location other than the delivery location.

– Fine management fee: €35 for each ID. Does not include payment of the penalty.

-Charge for extreme dirt between €30 and €150 VAT not included, if the client returns the vehicle with excessive dirt (vomit, garbage, sand, pet hair, etc.) or bad smell (Smoking is strictly prohibited in the car with €90 penalty.)

-Loss or breakage of GPS: €120

Loss or breakage of child seats: €150

Return of the vehicle to the wrong place (€50) or abandonment of it (€120).

RETURN IN STORES

– In case of return to one of our stores in Palma, it is formally prohibited to leave the vehicle improperly parked and without informing where it is parked. This act entails a penalty charge of €50 and in the event that the tow truck takes the vehicle, the user must respond. of expenses and fines.

-The keys must be returned by hand to the offices if it is closed, the user must leave them in the store’s mailbox and notify by WhatsApp or SMS of the GPS location where the vehicle is parked if the vehicle is parked more than 2 miles away from the offices. kms will be charged a fine of €50.

– Out-of-hours fee (applicable from 11:00 p.m. to 6:59 a.m.) for pickup and drop-off: EUR 25 for each service.

-Young driver rate: from 21 to 24 years old a charge of EUR 7.50 per day will apply

1. Important information:

-It is necessary to present your passport or DNI, a legally valid driving license in Spain and a valid credit or debit card when collecting the vehicle in case payment is pending.

-The return of the vehicle more than 45 minutes late than the rental end time of the contract will result in a charge of €200.00 per day of delay plus the amount corresponding to the additional rental days, (with a minimum of €200.00 and a rental day).

-The rental made is not necessarily linked to a specific vehicle (make-model, color, equipment, etc.) but to a group of vehicles with similar technical and habitability characteristics.

-If the vehicle receives a fine during the validity period of this contract, the client will be responsible for the amount of the fine, in addition a charge of €25 will be made for fine management.

-If the flight deviates from the airport, it is the client’s responsibility to get to the corresponding airport and notify Rea Mobility of the event.

-Rea Mobility reserves the right to cancel the delivery of the vehicle in case of justified doubts about the client’s financial capacity or due to a history of non-payment or serious incidents with our staff.

-In the event of an accident or breakdown due to negligence, Rea Mobility will not provide the client with any replacement vehicle.

-Cancellation conditions for prepaid reservations: To obtain a refund of the prepaid amount. If you book with Rea Mobility directly and cancel more than 48 hours in advance, you will get a full refund. If cancellation is made between 48 hours and 24 hours before your arrival, a 50% refund will be made. If cancellation is within 24 hours before your arrival, no refund applies. If the reservation is prepaid to a third company (intermediary), Rea Mobility is not responsible for the refund of the amount.

These particular conditions will prevail over the general ones.

GENERAL RENTAL CONDITIONS

1.- OBJECT OF THE CONTRACT

The client, who must be at least 21 years old and have had a driving license for 2 years (rental to drivers under 21 years of age and with less than two years of driving license is not permitted), receives the described vehicle for rent. in the rental contract, in perfect operating conditions, with all its documents, tires, tools and accessories and undertakes to keep them and drive the vehicle in compliance with the rules of the Highway Code, as well as those provided in these General Conditions.

2.- DURATION OF THE CONTRACT

The duration of the Contract is stated in this document, which specifies the date and time of delivery and return of the vehicle.

If the client decides to terminate the Contract early, the amount corresponding to the days not used for the use of the vehicle (taxes included) will not be refunded under any circumstances.

3.- EXTENSION OF THE CONTRACT

The client has the obligation to return the vehicle on the date and time stated in the previous section. If the client wishes to extend the rental period, he must contact Rea Mobility to inform and check if there is availability. In the event that the Contract is extended, the client must make an additional payment for said extension through a payment link that Rea Mobility will send them.

If the Contract cannot be extended due to unavailability of vehicles or for any other reason, the client must return the vehicle on the agreed date, branch and time.

4.- CONDITIONS FOR RETURN OF THE VEHICLE

The client will return the rented vehicle in the same condition in which it was delivered along with all its documents, tires, tools and accessories, at the place, date and time stipulated in the Rental Contract.

The fuel must be at the same level when you return the vehicle, otherwise a refueling service charge of 20EUR may be applied, in addition to the missing fuel per liter (variable depending on the market price)

The client may not modify any technical characteristics of the vehicle, its keys, equipment, tools and/or accessories, nor make any modification to its exterior and/or interior appearance. Otherwise, the client will bear the relevant expenses to return the vehicle to its original state without prejudice to the damages caused to Rea Mobility derived from the reconditioning of the vehicle for the time that it had to be immobilized, as well as any other caused to Rea Mobility.

5.- EFFECTS OF NON-RETURN OF THE VEHICLE OR LATE RETURN (MORE THAN 1 HOUR DELAY).

The return or abandonment of the vehicle in a place other than that indicated in the Contract entitles Rea Mobility to demand:

1. the rental amount corresponding to the extra days necessary to recover the vehicle and make it available for rental;
2.  Additionally, a compensation of €200 per day will be imposed for the economic damages caused and likewise, the client will be responsible for the costs of transfer/tow truck, tolls and guard/custody, -when any- to the place agreed in the contract. for its return.

Rea Mobility reserves the right to file appropriate legal actions in the event of any disappearance or non-return of the vehicle before the competent authorities, with all responsibility for the legal and legal consequences that may arise falling on the client.

The unilateral extension by the client of the duration of the Contract will also be considered as an unauthorized use of the vehicle for the purposes of the client’s responsibility for any damage it may present.

6.- PAYMENTS AND PAYMENT METHOD

6.1 Payments:

The client agrees to pay Rea Mobility:

The charges for vehicle rental, insurance, and taxes determined in the current Rea Mobility rate that has been previously notified to the client. The application of the initially agreed rate is subject to the return of the vehicle being made at the scheduled place, date, time and condition. Rates may vary depending on the season and the offices, so prior to hiring a vehicle, the client will be responsible for verifying the rate applied.

1. Any other extras required by the client, according to the contractual and commercial conditions offered by Rea Mobility.

6.2 Payments resulting from improper use or client errors:

The client, after completing the rental of the vehicle, undertakes to pay Rea Mobility the amounts that are a consequence of the following concepts:

1. Charge for ‘special cleaning’
2. Charges caused by the loss of vehicle keys, and/or shipping, the set of vehicle or tow truck keys.
3. Expenses derived from loss, deterioration or damage to tools, accessories, vehicle interior, as well as problems derived from an error in the type of fuel refueled.
4. Tolls, fines, penalties and legal expenses caused by traffic violations or laws, regulations or ordinances, (including charges for congestion or limitation of road traffic where they exist,) incurred by the client during the duration of this Contract that have been satisfied by Rea Mobility.
5. Without prejudice to the above, Rea Mobility reserves the right to charge the client an additional charge of €35 for the administrative costs that have had to be incurred as a result of the processing and communication expenses of said acts before the relevant authorities. .
6. The costs of repairing damage caused to the vehicle in the event of an accident, when any of the following circumstances occur:

– That the vehicle was not used in accordance with the established conditions (point 9 of the general rental conditions).

– That the damage is the result of an accident due to the client not having correctly evaluated the height of the vehicle.

The amounts derived from such concepts will be charged by Rea Mobility directly to the client by sending a payment link or equivalent used to hire the vehicle.

In all cases, Rea Mobility will immediately inform the charge made and the reasons that caused it, providing the client with all the information possible.

The amount of the charge made to the client for the damage caused to the vehicle will be calculated taking into account the appraisal carried out by an expert office external to Rea Mobility.

Rea Mobility also reserves the right to charge the client compensation for loss of profits due to the immobilization of the vehicle as a result of the damage suffered. Said compensation will be calculated based on the number of days that it is necessary to invest in the repair of the vehicle, established by an expert external to Rea Mobility or, once the repair has been carried out, computing one day for every eight hours of work invested by the repair shop and used. As a basis for quantification, the contracted daily occupancy rate, plus an additional €50 for days scheduled for repair.

The customer’s maximum responsibility will be the market value of the vehicle.

6.3 Payment Method:

The accepted payment methods are:

1. Payment link. Prepaying the reservation before pickup.
2. VISA or Mastercard, Maestro, Unionpay, JCB and V pay debit or credit card when collecting the vehicle.

The card must be in the name of the person listed as the owner of the rental contract. Upon collection of the vehicle, the presentation of a single credit or debit card in the name of the owner of the rental contract will be required to pay for the reservation. Please note that cards without the driver’s name will not be accepted. This company will not accept prepaid or recharge cards.

7.- INSURANCE AND COVERAGE

Rea Mobility Coverage will be valid as long as the following conditions are met:

1. That the client, in the event of a collision, sends Rea Mobility within a period of forty-eight hours after the accident occurs, complete information about the opposing party and possible witnesses, completing an accident report, in the form of a ‘ Friendly Accident Declaration ‘ – DAA – detailing the license plate, the name and address of the opposing party, the circumstances of the collision, a sketch of the accident, the name of the insurer and, where possible, the insurance policy number, all signed by the two drivers involved in the accident.
2. That the insurance company does not reject the claim, as a consequence of not driving the vehicle in the physical and mental conditions required by the Highway Code.
3. That the collision, theft, fire or act of vandalism has not occurred during the course of unauthorized use.
4. d) That the client has informed Rea Mobility of the collision, theft, fire or act of vandalism that occurred in the vehicle within a period of forty-eight hours after it occurred, providing the relevant documentation (accident report, report to the authorities, etc.).

The following are EXPRESSLY EXCLUDED FROM SUCH COVERAGE:

1. Damage to the interior of the vehicle with or without negligence on the part of the client.
2. Punctures and tire blowouts due to negligence on the part of the customer or unauthorized use (point 9).
3. cDamage caused to the clutch and gearbox.
4. The days of paralysis of the vehicle until its repair in cases of damages not covered (a, b and c of this same point).
5. Crane expenses in cases of uncovered damages (a, b and c of this same point).
6. Recharging the battery.
7. Errors in refueling and damage caused to the vehicle as a consequence of this.

7.1 ARE NOT INCLUDED UNDER ANY CONCEPT:

Damage caused to the vehicle to third parties due to negligence, driving under the influence of alcohol or any drug and/or reckless driving. Damage caused by driving on poorly paved roads. Refueling with incorrect fuel. Loss or breakage of keys. Damage caused to locks or the interior of the vehicle. Burns on the seats. Damage to the underside of the car. Damage due to misuse of the clutch. Damage, loss or theft of accessory elements of the vehicle (such as antenna, jack, windshield wiper, tank cover, tray, triangles, vests, child seats, etc.) or property of the lessee. The company is not responsible for objects that may be forgotten inside the vehicle by the lessee.

8.- OBLIGATIONS OF THE CUSTOMER IN CASE OF AN ACCIDENT AND OTHER CIRCUMSTANCES

In the event of an accident, the client undertakes to:

1. Obtain and send to Rea Mobility SL within a period of forty-eight hours after the accident occurs, complete data of the opposing party and possible witnesses, completing an accident report, in the form of a ‘ Friendly Accident Declaration ‘. – DAA – detailing the license plate, the name and address of the opposing party, the circumstances of the collision, a sketch of the accident, the name of the insurer and, where possible, the insurance policy number, all signed by the parties. two drivers involved in the accident.
2.  Immediately notify the authority if the other party’s guilt must be investigated or if people are injured.
3. Do not leave the rented vehicle without taking appropriate measures to protect it.

In the event of an act of vandalism, fire, theft or disappearance of the vehicle, the client undertakes to immediately inform Rea Mobility of the incident and file the corresponding report with the relevant authorities, a copy of which must be sent to Rea Mobility in the next 72 hours.

9.- UNAUTHORIZED USE

It will be the client’s obligation to use the vehicle with due diligence, in accordance with its characteristics, respecting current motor vehicle traffic regulations and avoiding, in any case, any situation that could cause damage to the vehicle or third parties.

Likewise, it is the client’s obligation not to allow the driving of the vehicle to any person other than those authorized in accordance with this contract, with the client being directly responsible for any damage or loss caused to the vehicle or to third parties in such case.

Any case that does not comply with the provisions of these paragraphs will be understood as unauthorized use.

The client will be fully responsible for any damage caused to the interior and exterior parts of the vehicle due to unauthorized use of the vehicle.

Unauthorized use includes, and is not limited to, the following examples:

1. Push or tow any other vehicle.
2. Circulate in places that are not suitable for public transport such as beaches, automobile circuits, forest tracks, local roads, etc.
3. Driving on unpaved roads, or on paved roads, but with serious deficiencies, which could lead to damage to the underside of the vehicle.Drive the vehicle through restricted areas, specifically including airport runways and other roads associated with aeronautical and/or military use.
4. Negligent action in response to the lighting of warning lights or signs on the dashboard of the leased vehicle and that the client states that he or she is aware of by signing this contract.
5. Transport of goods or animals and especially dangerous, flammable and/or harmful substances for the vehicle and its occupants.
6. The transportation of people or goods that directly or indirectly involves a payment to the client.
7. Subletting the vehicle.
8. The use of the vehicle in any activity contrary to the law.
9. The transportation of a number of people or amount of luggage greater than that authorized for the vehicle.
10. Any type of manipulation or intervention on the odometer, and any malfunction must be immediately reported to Rea Mobility.
11. Transport of luggage or any element on the roof or rear of the vehicle to increase its load even using a suitable device for this purpose. (bike racks, roof racks, etc.)
12. Leaving objects visible in the vehicle that could be stolen with consequent damage to the vehicle.
13. Soil the interior of the vehicle beyond what reasonable and careful use implies.
14. Driving the vehicle in a state of fatigue, illness or under the influence of alcohol, medication or drugs.
15. Reckless driving.
16. Use of the vehicle for driving learning activities in any circumstance and/or teaching any special driving skills.
17. Driving contrary to traffic rules.
18. Driving of the rented vehicle by a person not authorized in the contract, either as client/s and/or additional driver/s.
19. The client will not be authorized to use the vehicle outside the Spanish peninsular territory. In the event that the vehicle was picked up at an island office, and the client wished to travel within the same archipelago, it would not be possible. Vehicles collected on an island cannot be taken to peninsular territory. Likewise, vehicles picked up in mainland territory cannot be taken to any island, under a penalty of €600 if this happens.
20. Use of the vehicle after the rental period has ended.
21. For all appropriate purposes, we inform you that, for security reasons, a part of our fleet is equipped with GPS locators. The company will only access the location data in the event of (i) alert due to disconnection or inhibition of the system, and/or (ii) non-return of the vehicle. The client knows and accepts this circumstance, refraining in any case from interrupting or preventing its correct functioning.
22. Unauthorized use by the client will entitle Rea MOBILITY to terminate the Rental Contract early due to culpable breach thereof, requesting, where appropriate, compensation for damages as appropriate.
23.  Any insurance contracted from intermediaries does not imply any coverage with Rea mobility SL, and it is the client’s responsibility to claim any possible reimbursement of damages from the external company.
24. Damage caused to the vehicle or to third parties due to negligence, driving under the influence of alcohol or any drug and/or reckless driving, damage caused by driving on poorly paved roads, refueling with incorrect fuel, loss or breakage are not included under any circumstances. of keys, damage caused to locks or the interior of the vehicle or damage to the underside of the car, damage due to misuse of the clutch, damage, loss or theft of accessory elements of the vehicle (such as antenna, jack, windshield wiper, cover of the deposit, tray, triangles, vests, child seats, etc.) or property of the tenant.

10.- JOINT RESPONSIBILITY.

All clients and/or additional authorized drivers will be jointly responsible for all the client’s obligations arising from the Contract and the laws applicable to it.

11.- THEFT AND LOSS OF PERSONAL OBJECTS

Rea Mobility is not responsible for objects stolen, forgotten or lost inside the vehicle.

12.- APPROVED MANDATORY RETENTION DEVICE FOR CHILDREN.

In the case of using the vehicle to transport children under three years of age or adults who do not exceed a height of 150 centimeters, the client must notify ReaMobility so that they can provide it, upon payment of the corresponding rental fee and without anchoring in the vehicle, the corresponding mandatory restraint device approved according to the weight and size of the child or person who must use it. Its installation will always be the responsibility of the client.

13.- COMPUTER PROCESSING OF PERSONAL DATA.

Additional information on Data Protection

13.1. RESPONSIBLE Who is responsible for processing your personal data?

Identity: Rea Mobility SL

Address: Calle 31 de Diciembre, 3, 07007 Palma de Mallorca

Email: info.reamobility@gmail.com

13.2. PURPOSES For what purposes do we process your personal data?

In compliance with the provisions of the European Regulation 2016/679 General Data Protection, as well as any applicable national law, we inform you that at Rea mobility SL we process the personal data that you provide us for the following purposes:

1. Manage the contractual relationship consisting of vehicle rental;
2. Manage and invoice vehicle rentals;
3. Manage possible incidents including accidents that occurred during the vehicle rental period;
4. Manage administrative procedures and communications that may arise from the contractual relationship;
5. Keep promptly informed, via email or any other equivalent means, of all offers, products, services and promotions, your own or third parties, that may be of interest to you, either by email;
6. Prepare a commercial profile based on the evolution of commercial activity in relation to the reservations made. To this end, we inform you that no automated decisions will be made based on said profile.

13.3. DATA CONSERVATION PERIOD How long will we keep your data?

We inform you that your data will be kept as long as it is necessary for the provision of services or contractual relationship, and in any case as long as you do not request its deletion, as well as the time necessary to comply with the legal obligations that in each case correspond in accordance with each data typology.

13.4. LEGITIMATION What is the legitimacy for the processing of your personal data?

The legitimate basis for the processing of your personal data lies in:

The legal basis that constitutes the processing of your personal data for the treatments (i), (ii), (iii) and (iv) indicated in section 2 above is based on the execution of a contract with Rea Mobility in relation to the services you have requested from us.

Likewise, the legitimate basis for the processing of your personal data for the treatments indicated in sections (v), (vi) and (vii) is based on the express consent that you grant for each purpose at the time of collecting your personal data. that you provide us through vehicle reservations.

13.5. RECIPIENTS To which recipients will your personal data be communicated?

Your personal data will be transferred to third parties to process payment for reservations made (ie banking and/or financial entities that own the payment methods used, payment gateways).

Additionally, Rea Mobility may transfer your data to insurance companies for the management and processing of claims that occur during the rental period.

In addition, your data may also be transferred to public organizations and authorities (administrative or judicial) in those cases in which a legal norm establishes this.

13.6. RIGHTS What are your rights when you provide us with your personal data and how can you exercise them?

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request the limitation of the processing of your data, in which case we will only retain it for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Rea Mobility will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without affecting the legality of the processing based on the consent prior to its withdrawal.

If you wish to exercise any of your rights, you can contact us by sending a written communication addressed to the Customer Service Department of Rea Mobility, at the address C/ 31 de December, 3, 07003 Palma de Mallorca

The request to exercise any of your rights must be accompanied by a copy of an official document that identifies you (DNI or supporting document).

14.- USER SERVICE.

For any request for information or to present any suggestion, claim or complaint, you can contact Rea Mobility, Customer Service Department, Calle 31 de Diciembre, 3,07007 Palma de Mallorca Tlf. (+34) 697402352, or through the email info.reamobility@gmail.com .

15.- OWNERSHIP OF THE FLEET, APPLICABLE LEGISLATION AND JURISDICTION.

The companies Ade elevation SLU or Rea mobility SL have the rights to use the vehicles rented to their clients in accordance with these general rental conditions.

This contract will be governed and interpreted in accordance with Spanish laws. Rea Mobility declares its intention to resolve any differences amicably. If this is not possible, any controversy that arises between the parties will be submitted to the Courts and Tribunals of the city that corresponds to the consumer’s domicile, in accordance with current legislation; or to the Courts and Tribunals of the city of Elche when the contracting party is a businessman.

In cases where the Client as a “consumer” (in accordance with the applicable regulations) and is not satisfied with the response offered by the Customer Service, they may go to a consumer mediator free of charge.

16.- TRANSLATION.

The translations of these general conditions are merely informative and are not legally binding in all the details of their wording, and only the Spanish version is valid.